Long Term Care Ombudsman Program

The Long Term Care Ombudsman Program advocates for older persons and persons with disabilities living in nursing homes, assisted living, and adult homes. Residents in these facilities have the right to proper care, accommodations, and respect. They also have the right to leave a facility if they wish. Ombudsmen help residents and their families exercise their rights to quality care and quality of life. The program advocates for residents by:

• Hearing, investigating, and resolving complaints.

• Promoting the development of resident and family councils.

• Informing government agencies, providers, and the public about the needs and concerns of long-term care facility residents.

The New York State Long Term Care Ombudsman Program website has more information on the Ombudsman program, and a list of Ombudsman programs in each New York County:

New York State Office for Aging Long Term Care Ombudsman Program

The North Country Center for Independence runs the Ombudsman program in Clinton, Essex, and Franklin counties New York. The Ombudsman Coordinator recruits, trains, and supervises volunteers who provide Ombudsman services at long term care facilities in the area.

Volunteer Ombudsmen respond to a variety of concerns about long-term care including:

• Quality of care

• Abuse and neglect

• Rights violations

• Lost and stolen belongings

• Dietary concerns

• Public benefits programs

• Cost of care

• Discharge, eviction, or termination of services

Volunteer Ombudsmen must complete certification training before starting work. Training is offered at different times during the year. If you are interested in volunteering, you may apply at any time.

For more information, contact the Ombudsman Coordinator at 518-562-1732.