The North Country Center for Independence (NCCI) is pleased to announce the implementation of a new phone system that will allow a live receptionist to answer incoming calls during business hours. This phone system further provides NCCI staff with the capability to respond to incoming calls from anywhere including the office, home, or anywhere in the community.
This technology uses Microsoft Teams and NCCI has invested heavily in cyber security via TwinState Technologies Inc. to ensure a safe and secure online and mobile digital environment. While staff has been trained in the use of this technology, there is no substitute for practice ... so we ask everyone to be patient with us as we learn and grow comfortable with the system.
Due to the pandemic, NCCI offices remain closed to the public except in rare pre-scheduled situations. Many of our staff are able to do field work under strict protocols that include social distancing, mask wearing, and sanitation procedures. The new phone system allows NCCI staff to perform video, audio, and text-based communications. We will be using this technology to conduct virtual events and meetings. The general public can use any type of communication device to contact us.
There are now two ways for people to contact NCCI staff. You can call the standard office number at (518) 563-9058 and speak to reception, who can then transfer you to appropriate staff, or you can call a staff member directly using the new direct phone numbers listed below. An auto-attendant will answer phones after hours and holidays. The usual list of extensions are also still active so you can leave voicemail messages.
Staff Direct Phone Numbers and Voicemail Extensions
Pam Moser (Reception) (518) 564-0288 Ext. 100
Medicaid Enroller (518) 405-5888 Ext. 104
Jenna McPherson (CDPAP Timesheets) (518) 564-0177 Ext. 121
Shelly Kozak (CDPAP PA Enrollment) (518) 564-0384 Ext. 115
Leslie Wysko (CDPAP Consumer Enrollment) (518) 564-0434 Ext. 117
Megan Lewis (NY Connects) (518) 564-0374 Ext. 101
Christina Walton (NY Connects) (518) 564-0344 Ext. 101
Michael Sherman (Peer Counselor) (518) 564-0311 Ext. 103
John Farley (ADA Coordinator) (518) 405-5879 Ext. 108
Lynden Davies (Nursing Home Transition) (518) 405-5584 Ext. 111
Ephriam Fosu (OHS Housing Specialist) (518) 564-0239 Ext. 105
Norman Karp (Benefits Counselor) (518) 564-0439 Ext. 113
Colleen Downs (Systems Advocate) (518) 405-5396 Ext. 110
Amy Gehrig (Ombudsman Coordinator) (518) 562-1732 Ext. 104
Patti Killeen (Assistant Ombudsman) (518) 564-0054 Ext. 116
Robert Poulin (518) 564-0365 Ext. 107
Tina Recore (518) 564-0347 Ext. 106
Deb Piper (518) 564-0431 Ext. 102