NCCI has a new phone system!
When you call, you will now hear recorded messages that will lead you to specific staff member and program extensions, or to voicemail boxes to leave messages. One of the goals of the new system is to make NCCI's offices quieter by eliminating loud phone ringing. It is also designed to make sure you reach exactly the person or program you need or are looking for.
The new recorded messages will direct you and are pretty easy to understand. However, if you would rather prepare in advance, skip the menu, and dial the extension you need as soon as your call starts, here is a list of all the extensions and voicemail boxes, for staff and specific programs:
Reception - Ext. 0
Leave a General Message - Ext. 4
Staff Directory - Ext. 5
Staff Extensions
Ext. 100 - Pam Moser: Office / Ombudsman Assistant
Ext. 101 - Robert Poulin: Executive Director
Ext. 102 - Deb Piper: Assistant Director
Ext. 103 - Michael Sherman: Peer Counselor Coordinator / Independent Living Specialist
Ext. 104 - Amy Gehrig: Long Term Care Ombudsman Program Coordinator
Ext. 105 - Megan Lewis: NY Connects Specialist
Ext. 106 - Tina Recore: Finance Director
Ext. 107 - Elizabeth Davies: MFP Transition Specialist
Ext. 108 - John Farley: Accessibility Consultant
Ext. 109 - Cindy Bryan: Facilitated Enroller
Ext. 110 - Norman Karp: Benefits Specialist
Ext. 111 - Lynden Davies: CDPAP Coordinator
Ext. 112 - Jenna McPherson: CDPAP Assistant
Ext. 115 - Shelly Kozak: CDPAP PA Enroller
Ext. 116 - Patti Killeen: Assistant Ombudsman
Ext. 117 - Christina Walton: Olmstead Housing Subsidy Housing Specialist
Ext. 101 - Robert Poulin: Executive Director
Ext. 102 - Deb Piper: Assistant Director
Ext. 103 - Michael Sherman: Peer Counselor Coordinator / Independent Living Specialist
Ext. 104 - Amy Gehrig: Long Term Care Ombudsman Program Coordinator
Ext. 105 - Megan Lewis: NY Connects Specialist
Ext. 106 - Tina Recore: Finance Director
Ext. 107 - Elizabeth Davies: MFP Transition Specialist
Ext. 108 - John Farley: Accessibility Consultant
Ext. 109 - Cindy Bryan: Facilitated Enroller
Ext. 110 - Norman Karp: Benefits Specialist
Ext. 111 - Lynden Davies: CDPAP Coordinator
Ext. 112 - Jenna McPherson: CDPAP Assistant
Ext. 115 - Shelly Kozak: CDPAP PA Enroller
Ext. 116 - Patti Killeen: Assistant Ombudsman
Ext. 117 - Christina Walton: Olmstead Housing Subsidy Housing Specialist
Extensions for Programs & Services
Consumer Directed Personal Assistance Program (CDPAP) - Ext. 201
- Existing consumer- Ext. 111
- Become consumer- Ext. 111
- Be on aide list- Ext. 115
- Timesheet / payroll issue- Ext. 112
- Enrolling new P.A.- Ext. 115
Long Term Care Ombudsman - 518-562-1732
Medicaid Enrollment Assistance - Ext. 109
New York Connects - Ext. 105
Peer Counseling or Advocacy - Ext. 103
Ramps and Home Modifications - Ext. 108
Rides to Medical Appointments - Ext. 103
Social Security, Medicare, and Other Benefits - Ext. 110
Transitioning from Nursing Home to Community - Ext. 107
Housing Assistance - Ext. 117
- Existing consumer- Ext. 111
- Become consumer- Ext. 111
- Be on aide list- Ext. 115
- Timesheet / payroll issue- Ext. 112
- Enrolling new P.A.- Ext. 115
Long Term Care Ombudsman - 518-562-1732
Medicaid Enrollment Assistance - Ext. 109
New York Connects - Ext. 105
Peer Counseling or Advocacy - Ext. 103
Ramps and Home Modifications - Ext. 108
Rides to Medical Appointments - Ext. 103
Social Security, Medicare, and Other Benefits - Ext. 110
Transitioning from Nursing Home to Community - Ext. 107
Housing Assistance - Ext. 117